Customer Support

Our Customer Support organization is dedicated to providing superior customer care. Our dedicated support account managers are here to answer product questions, identify and resolve product issues and to collect enhancement requests. Aveksa's customer support services include:

• Access to our support center via telephone or email
• All maintenance updates and patches
• Named support account manager
• Proactive tracking and resolution of reported incidents
• Proactive product update information and patches
• Quarterly report card specific to each customer's support activities

^† Emergency 24x7 support is available outside of coverage hours to respond to Severity 1 issue that affect Production Systems only. Aveksa will make every reasonable effort to return such emergency calls within two (2) hours of receipt. Emergency calls must be initiated through the standard Aveksa telephone support number at the phone number listed in the table above.
^‡ For the latest list of holidays at our US and India Call Centers, please refer to the Support Portal.

The Aveksa Support Portal is for registered users only. Before you login, you must be provisioned in our Call Management System. If you received an email with the subject "Your Aveksa Support Portal Login Information", please use the login name and password specified in that emal. Otherwise, please email the support teamstating your name and company. We will reply with your new account details