The Senior Support Engineer receives calls from Aveksa field personnel, partners, or from the customers and is expected to resolve problems directly or in conjunction with engineering staff.

• Provide technical support to our US based customers by telephone, Internet and other channels for our enterprise software. We provide the appropriate communication tools for a majority of work to be done while at home if necessary.
• Troubleshoot and find resolutions to complex technical problems reported by our customers.
• Replicate customer implementations to test new configurations.
• Deliver fixes or patches to customers.
• Document problem solutions in company knowledge base.
• Interface with Sales, Marketing, and Engineering to improve product service, design, and quality.
  

• 5 or more years experience in a lead or senior technical support role preferably in enterprise security software product companies.
• Proven track record of seeking, learning, and effectively applying technical information available from various sources, including documentation, online sources, practical testing and experimentation, and the knowledge of other technical professional.
• Ability to provide rigorous and detailed descriptions of problems and features to product developers and managers, and to update descriptions, status, and information in a well-organized manner.
• Very good knowledge of relational databases and SQL.
• Excellent general knowledge of business applications and application infrastructure.
• Must have excellent English language written and oral communication skills.
• Must work well under pressure situations often encountered during customer problem resolution.

If you are interested in this position, please forward your resume to jobs@aveksa.com.